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Refund Policy — GatherWishes.com

Effective date: 5 July 2026

This is a courtesy translation. The Polish version is the binding one.

The seller and service provider is JPDEV Sp. z o.o., ul. Główna 85C/1, 55-080 Smolec, KRS 0001161911, NIP 8961649757, REGON 541182628, share capital PLN 200,000. Contact for refunds and complaints: legal@gatherwishes.com.

This policy elaborates on the rules set out in § 9 and § 13 of the Terms of Service. The provisions concerning the Consumer also apply to an entrepreneur with consumer rights. Nothing in this policy limits your statutory rights.

1. Premium digital card (pay-per-card)

  • The paid card features are digital content delivered immediately after payment.
  • During the purchase we ask you for your express consent to immediate delivery before the expiry of the 14-day withdrawal period and for confirmation that you acknowledge the loss of the right of withdrawal upon delivery (Article 38(1)(13) of the ustawa o prawach konsumenta (Consumer Rights Act)). We send the confirmation by e-mail.
  • Effect: once the premium features have been made available, no refund based on withdrawal is available. If you do not give consent, the premium features will be activated only after the withdrawal period expires or after its earlier waiver.
  • Regardless of the above, you are always entitled to file a complaint (section 6) if the service does not perform in conformity with the contract.

2. Gift voucher

Each voucher is an independent retail purchase by the buyer (the organizer or a person adding a gift) — we do not conduct collections or common pools of funds; the rules below apply separately to each purchase.

  • Before the code is issued (e.g. the card's delivery is scheduled for a future date, and the code has not yet been made available either to you or to the recipient): you may withdraw from the purchase and receive a full refund. Write to legal@gatherwishes.com or cancel the voucher from the panel (if the feature is available). We will make the refund using the same payment method, without delay, no later than within 14 days.
  • After the code is issued (the voucher code has been made available to the recipient upon delivery of the card, or to you): the contract has been fully performed, and the code constitutes bearer value that cannot be "returned" — the right of withdrawal does not apply (Article 38(1)(13) of the ustawa o prawach konsumenta (Consumer Rights Act); we collect consent to immediate delivery and the information about the loss of the right of withdrawal at the time of purchase).
  • If the payment succeeded but the voucher could not be acquired from the supplier (technical error, unavailability of the denomination): we refund the full amount automatically, without any action on your part.
  • Complaints regarding an incorrect code (the code does not work, wrong denomination, expiry inconsistent with the offer) are handled under the procedure in section 6 — we will replace the voucher or refund the money. Redemption of the voucher with the offeror (purchases in their store) is governed by the offeror's terms and conditions.

3. Premium print, album, personalized printouts

  • The card printout (handmade seed paper), the post-event album, and similar products are made to individual order, according to your specifications (card content, personalization).
  • Pursuant to Article 38(1)(3) of the ustawa o prawach konsumenta (Consumer Rights Act), the right of withdrawal from the contract does not apply (a non-prefabricated item, serving individualized needs).
  • Until the order is handed over to production, you may cancel it free of charge (write to legal@gatherwishes.com; if production has not yet started — we will refund the full amount).
  • The exclusion of withdrawal does not limit complaints: if the printout is damaged, inconsistent with the order, or the shipment has been lost — you are entitled to repair, replacement, price reduction, or a refund (section 6). Where possible, please document transport damage (photo, damage report).

4. Memory book (PDF)

The keepsake PDF is digital content delivered immediately — the rules from section 1 apply (consent to immediate delivery = no withdrawal after download; full right to file a complaint).

5. B2B subscription

  • The subscription is intended exclusively for entrepreneurs in connection with their professional activity — the consumer right of withdrawal does not apply.
  • The subscription is billed on a recurring monthly basis (Small / Medium / Large plans, indicatively PLN 99 / 249 / 599 per month) and renews automatically via Stripe until cancelled.
  • Cancellation: you may cancel at any time with effect at the end of the current paid billing period — the service remains active until the end of that period, and the next period is not charged. The fee for a period already started is not refunded on a pro-rata basis, unless the B2B price list/agreement or the law provides otherwise.
  • The billing terms, notice period, and consequences of cancelling during a billing period are set out in the B2B price list/agreement accepted at the time of purchasing the subscription.
  • Complaints regarding the operation of the service under the subscription are handled under the procedure in section 6.

> ⚖️ FOR LEGAL REVIEW: the exclusion of the consumer right of withdrawal for the B2B subscription and the absence of a pro-rata refund for a period already started rest on the buyer's classification as an entrepreneur (a B2B service) — to be confirmed by a lawyer together with the full subscription terms before the business segment goes live. Editorial annotation to be removed after review.

6. Complaints (non-conformity with the contract / consumer warranty)

  1. We are liable for conformity with the contract: for digital content and services — on the terms of Chapter 5b of the ustawa o prawach konsumenta (Consumer Rights Act) (Directive 2019/770), for goods (printouts, albums) — on the terms of Chapter 5a (Directive 2019/771; liability for non-conformity revealed within 2 years of delivery).
  2. Order of remedies: for goods — repair or replacement, and if this is impossible/excessively difficult — price reduction or withdrawal from the contract; for digital content — bringing it into conformity, and then price reduction or withdrawal.
  3. Submit a complaint by e-mail to legal@gatherwishes.com (or in writing to the registered office address), providing: contact details, the card/order identifier, a description of the problem, and the expected resolution.
  4. We respond within 14 days of receiving the complaint, on a durable medium. Failure to respond within this period constitutes acceptance of the consumer's complaint.
  5. We make refunds using the same payment method used for the purchase (via the operator Stripe), without delay, no later than within 14 days of the refund being accepted; a different method — only with your consent.

7. Out-of-court dispute resolution

The Consumer may use mediation or arbitration at the Trade Inspection (Inspekcja Handlowa) and the free assistance of consumer ombudsmen (details: https://uokik.gov.pl). In cross-border disputes, the European Consumer Centre provides assistance (https://konsument.gov.pl).

8. Contact

  • refunds, cancellations, complaints: legal@gatherwishes.com
  • personal data: privacy@gatherwishes.com
  • correspondence address: JPDEV Sp. z o.o., ul. Główna 85C/1, 55-080 Smolec